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Buying Decisions |
| What single outcome must every marketing campaign, sales call, and eBusiness Web site accomplish? Marketing must facilitate the buying decision. |
download pdf monograph; sponsorship available
FILE: B-04a-BuyingDecision.pdf |
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Buying Motivations |
| What induces customers to buy one brand and not others? How unconscious motivations, criteria, and norms spark the impulse to buy. |
download pdf monograph; sponsorship available
FILE: B-04b-BuyingMotivations.pdf |
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Paths to Purchase |
| How have all brands -- business and consumer -- become multichannel, interactive experiences? Model for visualizing paths to purchase and consumer-brand touchpoints. |
download pdf monograph; sponsorship available
FILE: B-04c-Paths2Purchase.pdf |
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Marcom |
| What basic customer requirement does marketing communication often fail to satisfy? Explanation of how traditional print marcom fails to facilitate the buying process. |
download pdf monograph; sponsorship available
FILE: B-04d-MarcomDocs.pdf |
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Buying Satisfaction |
| What can we learn from the dotcom revolution? Customers buy brands; vendor sell value; therein lies the problem. |
download pdf monograph; sponsorship available
FILE: B-04e-BuyingSatisfaction.pdf |
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IT Payback |
| What have most executives learned over the past ten years about return on IT investments? What differentiates the typical ROI for enterprise, departmental, workgroup, and desktop solutions? Quickly deployed technology that automate activities and workflows yields the highest returns. |
download pdf monograph; sponsorship available
FILE: B-04f-ITpayback2.pdf |
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IT ROI |
| What ROI payback model illustrates many of the difficult-to-quantify benefits of an IT investment? CFOs use an informal way to assess the value of an investment across six categories of payback. |
download pdf monograph; sponsorship available
FILE: B-04g-IT_ROImodel.pdf |
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Time to Value |
| What metrics do many CFOs use to quantify the value of technology investment for marcom? Time-to-value model. |
download pdf monograph; sponsorship available
FILE: B-04h-Time2Value4MarcomIT.pdf
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